TwentyCi collect data from public domain and open commercially available sources; data examples include property listings data or property search data. They use this data to target potential customers for businesses such as estate agents, removal firms, and Homewise, to send you communications about services you may be interested in.
These communications (such as letters, postcards, leaflets, and emails) will be branded as if they've come from the company being advertised. For example a postcard may look like it's come from Homewise and encourage you to call Homewise directly if you are interested in learning more about the Home for Life Plan, however the small print will state this has been sent from TwentyCi.
Learn more about TwentyCi on their website: www.twentyci.co.uk.
Using the data they have collected through the public domain and commercially available sources, TwentyCi identify triggers that they feel may match Homewise's service and be of interest to you.
For example, if you list your property for sale, TwentyCi would consider this a trigger of interest in moving home - and if their data shows you may be over 60 then you may like to hear about Homewise as an option for your onward purchase.
You may not be aware your data is available in the public domain and used by businesses for marketing purposes, however you can 'opt out' from individual companies when you have been contacted (see below).
Due to the large scale and complexity and frequency of data collection, it is disproportionally onerous to notify data subjects at the point of collection of each and every data point. Rather the company's privacy notice will be published at the point of first marketing contact (for example on the letter, postcard, or email you received).
If you are not looking to move home, are not aged 60 or older, or do not wish to hear about the Home for Life Plan, you can simply disregard the communication you have received.
Please be assured, if you have not contacted Homewise directly, Homewise does not have access to your personal data and will only know your details if you make contact. For example, you make a phone call or website enquiry directly to Homewise.
If a partner of Homewise (for example a local Estate Agent) has provided Homewise with your information, they will have gained your explicit consent beforehand and let you know Homewise will be attempting to contact you.
If the information provided does not alleviate your concerns over data security or integrity, both Homewise and TwentyCi are more than happy to answer any questions you may still have, please see the details below.
If you wish to 'opt out' (unsubscribe) from the TwentyCi database entirely, you can contact TwentyCi at any time to opt out and request that your data is suppressed. Please visit their website to do so: www.twentyci.co.uk/opt-out
Please note: They will continue to store your information such as name, address, telephone number and/or email address to be able to honour this request and ensure you do not receive communication from them in the future.
If you have any questions or concerns relating to your personal data, or would like to make a complaint regarding the use of your data, please contact TwentyCi via email at firstname.lastname@example.org.
Would you like to speak to someone on the phone regarding this? Please telephone the TwentyCi office on 01908 829300 and they will arrange for the right member of their team to call you back as soon as possible.
If you would like to know more about the Homewise service or how Homewise may be able to help you with your move, please visit our 'Contact Us' page to send an enquiry, or telephone 0800 043 4488 to speak with our team.
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