Department: Contact Centre

Reports to: Team Leader

Level: 2

An enthusiastic and positive team player with a passion for sales

We are looking for a motivated, enthusiastic and passionate individual to join our Customer Service Team as a Customer Account Handler. You'll be the initial voice for our customers on their journey to achieving their perfect home for life.

As a Customer Account Handler you will be talking with our customers from their first phone call right the way through their home moving journey. You will be looking to gain and maintain commitment throughout the customer's journey. You will have true empathy and the ability to build a natural rapport with our valuable customers to help change their lives for the better. 

Key skill set:

  • Excellent verbal and written communication skills
  • Ability to actively listen
  • Ability to plan, organise and manage own time effectively
  • High attention to detail and accuracy
  • Calm under pressure
  • Solutions focused
  • Ability to build rapport and put customers at ease
  • Commitment to ongoing personal development and desire to receive feedback and improve
  • Adaptable and flexible to change work focus and work shifts
Woman typing on laptop keyboard


Experience and qualifications required:

  • Telephone sales or customer service experience preferred
  • Experience working in a sales environment would be an advantage
  • Computer literate


Two colleagues meeting at work

For more information or to apply, please apply now following this link.

On application, please include your current notice period, salary expectation and reason for looking/leaving your current position. Applications without this information may not be considered.

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Working at Homewise

At Homewise, we’re committed to being the very best we can be, working with us we'll give you the opportunities, and the training, to do just that.

Where is the Homewise office?

The Homewise office is based in the coastal town of Worthing in West Sussex. Minutes from the sea and a busy town centre.

What are the benefits of working at Homewise?

Homewise employees enjoy a generous benefits package. Visit our careers page to find out more.

How do I apply for a role?

Email a copy of your current CV and a cover letter.

Current Vacancies

Searching for a new opportunity in a dynamic, rewarding and ambitious environment? We could have the ideal role for you! Take a look at the vacancies we currently have available.