What happens if...

You've read about Homewise and the Home for Life Plan, but are you still wondering what happens if...? Click on the questions below for answers.

Moving during Coronavirus

The health and wellbeing of our customers and team will always be our top priority, and we've taken steps to ensure we are available to support all customers, including new enquiries, throughout their moving journey.

Our phone lines remain open, and our team are working remotely during this time. While the current situation surrounding Coronavirus remains dynamic and changing daily, please be assured our team of experts remain committed to driving the moving process forward as best we can.

Please see our Coronavirus FAQs page for further details.

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Still have unanswered questions? No problem, just give us a call!

0800 043 4488

moving with someone who isn't 60

The Home for Life Plan is only available to people aged over 60 years old. If you're moving with someone who is under 60 they wouldn’t be able to benefit from the plan unfortunately.

We’d recommend waiting until both parties are over 60 - this means you’d both be legally protected and both have the right to live in the property for the rest of your lives, rent and mortgage free.

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0800 043 4488

safeguarding inheritance

The Home for Life Plan is designed to be flexible enough to help you achieve your goals, and for many people guaranteeing an inheritance for their loved ones is a priority.

With the Home for Life Plan, you can create and early inheritance for loved ones to benefit from now, protect & safeguard anywhere between 0 and 50% of the future value of your home (and this is detailed within the Declaration of Trust document) - or both if you wish!

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Still have unanswered questions? No problem, just give us a call!

0800 043 4488

family support

Homewise is a family-run business and we treat our customers like family. That's why we know how important it is to have loved ones involved throughout the planning and moving process.

We recommend inviting them to the Home Visit appointment so they can ask their questions too. Plus, we have a quick guide in our Blog area that you can pass on to help them understand how Homewise can help you throughout your move.

Remember, you are not alone. The Homewise team will be on hand to support you, and your family, every step of the way, and you can contact us at any time.

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Still have unanswered questions? No problem, just give us a call!

0800 043 4488

decorating your home

Feel free! It’s your home to decorate as you want. Wallpaper, paint, new carpet. Just before you undertake any major renovations, you will need to get permission.

If you’re unsure or have questions about any alterations or updates to the property, just give us a call.

Get in touch

Still have unanswered questions? No problem, just give us a call!

0800 043 4488

moving home in the future

The Home for Life Plan is completely portable. Should you wish to move, your plan will move with you.

Please be aware that you would need to cover all moving, sales and legal costs but, as usual, we can help with every step of this process.

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Still have unanswered questions? No problem, just give us a call!

0800 043 4488

moving into full time care

No one moves into full-time residential care without a great deal of thought and we understand that moving to a care home can offer security, peace of mind and companionship. If you do move into care, your Home for Life Plan will end.

If you have safeguarded a percentage of the property’s value, this will be transferred to your account and will form part of your assets. Care costs, assessments and options vary wildly from area to area, so it’s always worth seeking advice from your local authority during this time.

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Still have unanswered questions? No problem, just give us a call!

0800 043 4488

passing away

Horrible topic we know, but it will, unfortunately, happen one day. If you’re the only person on the Home for Life Plan, the property will be sold, and the proceeds will go to Homewise or its investment partners.

If you've safeguarded a percentage of the property's value, this will be transferred to your estate. If you have a partner on the plan, they will retain the right to live in the home until they pass away or move into care also.

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Still have unanswered questions? No problem, just give us a call!

0800 043 4488

learn the truth

Sadly today, with the World Wide Web, there are many ways people who have never spoken with Homewise can publish misconceptions about our service and what the Home for Life Plan actually is.

We encourage you to read the truth about Homewise.

Read our real customer reviews through Feefo, which is an independent review service. Watch videos from our team - learn how Reg Neal started helping people nearly 50 years ago and today his sons still run the company. Read the 7 most common myths about Homewise in our blog too!

Most importantly, ask us. Ask us anything. We value honesty and will always be open and honest with our customers.

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Still have unanswered questions? No problem, just give us a call!

0800 043 4488

customer complaints

While we hope this wouldn’t happen, we do have a fair and understanding complaints procedure in place to protect you. Our Code of Practice is set up to ensure honesty, clarity and professionalism throughout our business. If we fall short of that in any way, then please tell us.

Should you need to raise a complaint, simply pop it in writing and send it across. You can find our contact details here. We’ll aim to acknowledge your complaint within three days.

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Still have unanswered questions? No problem, just give us a call!

0800 043 4488

Homewise go into administration

Well, it’s not exactly something we’re expecting, but we have planned for it, just in case. Should everything go pear shaped and Homewise, for whatever reason, is no longer around, your Home for Life Lease is still protected.

It is registered at the Land Registry and your safeguarded share is secured via the legally binding Declaration of Trust. It is not dependent on Homewise.

Get in touch

Still have unanswered questions? No problem, just give us a call!

0800 043 4488

need a little more information?

Download our brochure, it's full of case studies and useful information about our Home for Life Plan and can answer more of your questions.