Is Homewise open?

Yes, our phone lines remain open and it is very much business as usual as we support our customers at this time. We have a small number of staff working at our office, adhering to Government guidelines on distancing and safety. The remainder of our team continue to work remotely. Everyone at Homewise is working together to support all of our customers, including new enquiries, throughout their moving journey.

Our hours of operation are unchanged, these are Monday to Friday 9am to 5:30pm. Contact us to find out how we could help you.

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How is Homewise operating under the current Government guidelines?

The health and wellbeing of our customers and team will always be our top priority, and our recommendations to customers and our staff remain in line with Government guidelines.

Our customers are encouraged to remain safe, and we will continue to conduct all conversations and appointments over the phone or video call, where you can expect to see a friendly face. Our team of experts remain just as committed to driving the moving process forward as best we can.

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I’ve tried calling Homewise but I get the voicemail, will you call me back?

Our phone lines are open, however at times when we are receiving a high number of calls you may be directed to leave a message. Please be assured your call is important to us and we will get back to every customer as quickly as possible.

If you have a customer reference number please include this, along with your name and contact telephone number(s) when leaving a message, as this will help us direct your message to the right department.

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I have made an enquiry but I’m not sure if I’ll move now, what should I do?

It’s great you’re taking steps to find out your options. Now is the perfect opportunity to see how Homewise may be able to help you, now or in the future.

Our team are still working during lockdown and can call you to discuss your goals for moving and see if the Home for Life Plan could work for you.

As always, there’s no commitment to moving home. You can simply make an enquiry and learn about how we could help you, should you choose to move in the future. Once you know your affordability with the Home for Life Plan, you can begin your property search, and find the perfect home for your future.

Also you can try our online calculator to see an instant savings estimate on a property price, which could help you to refine your initial search.

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Will consultation appointments still happen during lockdown?

Yes, of course. All consultations are hosted on a video call or, if you prefer, over the telephone, so these can still take place during lockdown.

Now is the perfect time to research your options, find out your affordability with the Home for Life Plan and how much you could save. Plus, the consultation appointment is a great opportunity for us to get to know you and your future goals.

Many of our customers have shared that the conversation, particularly a video call, made a real difference to their day and gave them an interaction with someone they feel they’ve been missing while in self-isolation.

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My family cannot attend the consultation now, can I cancel the appointment?

Family and friends are incredibly important when it comes to your future home and happiness. As all consultations take place via an online video or telephone call, we can easily set this up to be a conference call so that your loved ones can take part from their home – anywhere in the world!

If you’d like to know more about this option, please give us a call to provide your family’s contact information and your Homewise Consultant will be able to answer questions and arrange this for you.

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Will Homewise still help with my property search if I am self-isolating?

Of course! We’re still here to help throughout your move, and that includes conducting property searches, speaking with agents and third parties on your behalf and booking property viewings or sourcing virtual viewing opportunities for example, as we normally would.

We have found that Vendors selling properties have been more than happy to show people round their houses via a video on their phone, prior to arranging a viewing in person when possible too. 

Current Government guidelines include the continuation of in-person property viewings, following COVID secure procedure, should you wish to.

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How can I view properties whilst in self-isolation?

Current guidelines state you are still able to view properties in a 'Covid secure' manner during lockdown, however if you are self-isolating or have any health concerns you are advised by the NHS and Government guidelines to remain at home.

We are continually working alongside our partner Estate Agents to find solutions which are being added to property listings. You may be able to view properties via a virtual tour or have a video call with the seller, and we can help liaise with Agents to get you set up. This could also provide the opportunity to ask the current vendor questions, which could save you time travelling between properties in the future.

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Should I be putting my property on the market right now?

There is no reason to delay your move; it may be more important to you now, more so than ever before, to leave your current situation and secure a new home.

In line with the latest Government announcements, the selling process remains largely undisturbed. Whilst there are social distancing measures in place, we can still work to help you prepare for viewings, find a buyer and move to the perfect home.

With millions still browsing online property portals now may be the perfect time to prepare your house for sale.

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0800 043 4488

What will happen to house prices during lockdown?

In the light of the ongoing changes that Covid-19 has created across many different industries, forecasts for house prices are constantly being updated.

However, as residential properties are viewed not just as homes, but as places of work, rest, play and shelter, values are not expected to fall anytime soon. In fact, house price growth is up 5% as of the end of September, up from 3.7% from August.

You can keep up to date with property market news from many sources, but we are also on hand to help you understand market changes should you wish.

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Will I get any offers for my property during this time?

Yes, the lockdown will not stop interested buyers making an offer. The property market is open and offers can certainly still be made. With so many still looking to take advantage of the current Stamp Duty holiday, now is a good time to ensure your property is standing out from the crowd and attracting prospective buyers.

With the latest changes from the Government guidelines, it is advisable to consult with your Estate Agent or speak to our team regarding this part of the process.

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Is there a chance of my move being delayed or postponed?

Please be assured that agents and solicitors are still working, and our team of experts continue to progress your case, to get you moved into your new home as soon as possible.

Where it is safe to do so and ensuring compliance with Government guidelines (which can change daily), providing all parties are in agreement and willing, you are still able to move home during the national lockdown period.

While there may be delays to a typical timeframe from offer to completion during these times, our dedicated team remain active on every single customer move and are in constant contact up and down the chain to make sure all vendors and solicitors are happy and comfortable.

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Will we still exchange during lockdown?

Yes, you can still exchange, and our team are working on making sure exchanges up and down the chain are still taking place efficiently during this time.

Whilst we are making every effort to meet agreed timelines, this is a dynamic situation, and everything is changing daily; as such we cannot guarantee when exchange or completion may be.

As always, we are aiming for exchange and completion to be as soon as possible, however some elements may be beyond our control - please be assured we remain committed to driving the process forward with all parties’ best interests in mind.

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I am a Home for Life Plan customer, what happens if I need to get in touch?

The Customer Care team remain available to help all Home for Life Plan customers should you need to get in touch after you’ve moved in.

You can contact the Customer Care team via email on customercare@homewise.co.uk or by telephone at any time.

Due to our COVID secure measures and staff resource changes, it may take a little longer for our team to investigate and come back to you than normal; rest assured we’ll do everything we can to help and answer your questions as quickly as possible.

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0800 043 4488

I want to move my Home for Life Plan to another property, what should I do?

We understand. The ideal location for you 10 years ago may not seem like the perfect place to live anymore. While we hope you’ll be happy in your home for your lifetime, we understand the desire to move closer to loved ones, for example, may now be a priority.

Please contact the Customer Care team via email customercare@homewise.co.uk or telephone to discuss moving your plan. They will be able to advise on the necessary steps to action this process for you.

Remember that, like any move, you would be responsible for all moving and legal fees. If you do decide to proceed, we’ll talk you through the necessary steps to change properties, whilst also being mindful of the national lockdown period; moving home may take longer than usual but our team are on hand to help and can answer any questions you may have.

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Still have unanswered questions? No problem, just give us a call!

0800 043 4488