Is Homewise open?

Yes, our phone lines remain open, and our team are working remotely to support all customers, including new enquiries, throughout their moving journey.

Our hours of operation are unchanged, these are Monday to Friday 9am to 5:30pm. Contact us to find out how we could help you.

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0800 043 4488

How is Homewise operating under the current Government guidelines?

The health and wellbeing of our customers and team will always be our top priority. This is a dynamic situation; everything is changing daily and we’re making every effort to keep our recommendations as up to date with Government guidelines as possible.

Today, our customers are encouraged to remain at home, in isolation, and conduct all conversations and appointments with Homewise over the telephone or indeed via a video call, where you can expect to see a friendly face.

Other than that, our team of experts remain just as committed to driving the moving process forward as best we can. This time at home provides a great opportunity for you to research and plan ahead, for preparing to move home at a later date should you wish.

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0800 043 4488

I’ve tried calling Homewise but I get the voicemail, will you call me back?

Our phone lines are currently being diverted to our remote working team and as such this may result in the voicemail service triggering during busy periods, or when we are closed.

If you have a customer reference number please include this, along with your name and contact telephone number(s) when leaving a message, this will help us direct your message to the right department.

Please be assured your call is important to us and we will get back to every customer as quickly as possible.

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0800 043 4488

I have made an enquiry but I’m not sure if I’ll move now, what should I do?

It’s great you’re taking steps to find out your options. Our team are still working as usual, remotely from their homes, during this time and are able to explain all about our Home for Life Plan.

We can give you a call to discuss your goals for moving and see if the Home for Life Plan could work for you. As always, there’s no commitment to moving home. You can simply make an enquiry and learn about how we could help you, should you choose to move in the future. Once you know your affordability with the Home for Life Plan, you can be window shopping on Rightmove, and eyeing up that dream home for your future.

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0800 043 4488

I have a Home Visit Consultation booked; will this be cancelled?

We can confirm that all ‘Home Visit’ consultations are now taking place over the telephone, at the same time as the original booking. If you haven’t already, you will be receiving a letter to advise of this.

You do not need to cancel the appointment; a member of our team will be in contact to confirm the consultation and discuss whether you would like this to be via video conference or telephone.

Now is the perfect time to research your options, find out your affordability with the Home for Life Plan and how much you could save. Plus, the consultation appointment is a great opportunity for us to get to know you and your future goals. Many of our customers have shared that the conversation, particularly a video call, made a real difference to their day and gave them an interaction with someone they feel they’ve been missing while in self-isolation.

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0800 043 4488

My family cannot attend the Home Visit Consultation now, can I cancel the appointment?

Family and friends are incredibly important when it comes to your future home and happiness. As all consultations are currently taking place over the telephone or video call, we can easily set this up to be a conference call so that your loved ones can take part from their home.

If you’d like to know more about this option, please give us a call to provide your family’s contact information and the Senior Consultant will be able to answer questions and arrange this for you.

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0800 043 4488

Will Homewise still help with my property search during the isolation period?

Of course! We’re still here to help throughout your move, and that includes conducting property searches, speaking with agents and third parties on your behalf and sourcing virtual viewing opportunities for example, as we normally would.

We have found that Vendors selling properties have been more than happy to show people round their houses via a video on their phone, prior to arranging a viewing in person when possible in the future.

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0800 043 4488

How can I view properties whilst in self-isolation?

We are working closely with our trusted partner Estate Agents to find solutions to create new virtual tours which are being added to a customer’s property listing. While they cannot film new tours at present, we are discussing ways in which virtual viewings (via FaceTime etc) may take place.

You may have the option to view properties via a virtual tour or have a video call with the seller – we can help liaise with Agents on this and get you set up. This may also give you the opportunity to ask the current vendor questions, which you wouldn’t have in a typical viewing, and could save you time travelling between properties in the future.

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0800 043 4488

Should I be putting my property on the market right now?

Many of our customers have told us how they are more determined than ever to make their retirement dreams a reality as soon as possible. Whilst there are limitations due to social distancing measures, we are on hand to help you prepare for viewings and find a buyer.

If your property is not yet on the market, it may or may not be possible to list your property for sale during this time. You should consult with your Estate Agent or speak to our team about working with one of our partners to support your move.

With millions still browsing online property portals, now would be the perfect time to prepare your house for sale and ensure your property stands out from the crowd, for when it does go on the open market.

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0800 043 4488

What will happen to house prices?

January and February showed a strong start to the year. In fact, annual house prices in the UK grew 3 per cent in March, up on the 2.8 per cent seen in February.

Now in the times of Coronavirus, suddenly, residential properties are viewed not just as homes, but as places of work, rest, play and shelter. Partly as a result of this, values are not expected to reduce considerably across the type of property most people care about the most: their home.

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0800 043 4488

Will I get any offers for my property during this time?

Traditional offers can certainly still be made during this time and the option of conditional offers are being introduced. So now is still a good time to ensure your property is standing out from the crowd and attracting prospective buyers.

And the same goes for your search - if the right property is available that ticks all the boxes and allows you to achieve your goals there is no harm in putting an offer forward subject to viewing in person when you can. This way you have registered your interest (others may also be interested), reduces the risk of the Vendor withdrawing from the open market and it gives you a better chance of moving to your desired property in the future

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0800 043 4488

Will my move be delayed or postponed during the isolation period?

Please be assured that our solicitors are still working from home progressing your case, as are our team of experts.

We are here to offer continued support and are assessing each move that is due on a case by case basis. Where it is safe to do so, and ensuring compliance with Government guidelines (which can change daily) and if all parties are in agreement and willing, we will of course do our very best to get our customers moved.

While we expect a delay to a typical timeframe from offer to completion during these times, our dedicated team remain active on every single customer move and are in constant contact up and down the chain to make sure all vendors and solicitors are happy and comfortable.

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0800 043 4488

Will we still exchange during Coronavirus?

Our team are working on making sure exchanges up and down the chain are still taking place during isolation and any Government imposed lockdown period, where possible.

Whilst we are making every effort to meet agreed timelines, this is a dynamic situation, and everything is changing daily; as such we cannot guarantee when exchange or completion may be.

As always, we are aiming for exchange and completion to be as soon as possible, however some elements may be beyond our control - please be assured we remain committed to driving the process forward with all parties’ best interests in mind.

We are assessing each exchange and completion that is due on a customer by customer basis. Where it is safe to do so and ensuring compliance with Government guidelines (which can change daily) and when all parties are in agreement and willing, we will of course do our very best to get our customers moved.

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0800 043 4488

I am a Home for Life Plan customer, what happens if I need to get in touch?

The Customer Care team remain available to help all Home for Life Plan customers should you need to get in touch after you’ve moved in.

You can contact the Customer Care team via email on customercare@homewise.co.uk or by telephone at any time.

Due to the remote working procedures in place and some members of the Homewise team being on leave, it may take a little longer for our team to investigate and come back to you than normal; rest assured we’ll do everything we can to help and answer your questions as quickly as possible.

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0800 043 4488

I want to move my Home for Life Plan to another property, what should I do?

We understand. The ideal location for you 10 years ago may not seem like the perfect place to live anymore. While we hope you’ll be happy in your home for your lifetime, we understand the desire to move closer to loved ones, for example, may now be a priority.

Please contact the Customer Care team via email customercare@homewise.co.uk or telephone to discuss moving your plan. They will be able to advise on the necessary steps to action this process for you.

Remember that, like any move, you would be responsible for all moving and legal fees. If you do decide to proceed, we’ll talk you through the necessary steps to change properties, whilst also being mindful of the isolation period; moving home may take longer than usual but our team are on hand to help and can answer any questions you may have.

Get in touch

Still have unanswered questions? No problem, just give us a call!

0800 043 4488