Whenever you’re researching something, whether it’s buying a new kettle or a looking for a film to watch, online reviews are a resource everyone relies on.
Online reviews help consumers to make purchasing decisions. In fact, when looking at a product or a service, research shows that customers are 63% more likely to trust a brand that has online reviews compared to a brand that has none.
A lack of reviews can reduce the confidence you, as the customer, may feel in a business or product they may be considering.
However, research shows that customers who have had a positive experience with a business are actually less likely to leave a review because they assume that everyone knows about the service they have had. Customers who have had a negative experience are far more active on review platforms.
Setting up a Google account
When you’re thinking about leaving a review on sites like Google, it can be a bit frustrating to discover that if you don’t already have an account you have to go through the hassle of setting one up. However, did you know that you can use an existing email address from anywhere (Yahoo, Hotmail, Apple, or somewhere else) to create a Google account? This is great if you have an established email you prefer using and would rather not set up another inbox to check.
It's very easy to do, but unless you know it’s possible it’s not something you tend to look for on the Google account set-up page. Below we have detailed the simple steps to create a Google account using an existing email address.
As you can see, setting up a Google account with an existing email is very straightforward.
How to leave a Google review
Once you have your account, you can leave a review. It's very quick and easy; a rating and a text review (as long or as short as you like) of your experience with the company or the product.
Check out the video below to find out exactly how you leave a review for any company that has a Google profile.
Search for the business on Google (you can find the Homewise Google review panel here)
In the business information panel to the right of the search results click on the link beside their Google star rating (this will bring up the review panel)
Leave your star rating and overall review
You can only leave one review on a Google business profile under your username. However, you can edit it at any point, should you want to amend or add more content.
How to leave a Trustpilot review
Of course, Google isn't the only site on the internet where you can leave product or business reviews. If you would prefer to leave a review for the company or product you are reviewing elsewhere, you have a choice of many platforms, including Trustpilot.
In order to leave a review on Trustpilot you need an email address, but there are several ways to set up an account, and all of them are made available once you have written a review on their site.
To find out how to leave a review on Trustpilot, watch the short video below.
If you prefer to read through a guide detailing how to leave reviews on both Google and Trustpilot, we have put together a document you can download and refer to later. You can download the guide here.
If you're leaving a review for Homewise and you have any questions about how to set up your account, or how to leave the review, please get in touch with us and we can help.
All reviews are important, they help us, as a business, to know what we can do to further improve the service we provide to our customers and also all the things we are doing well!