When you recommend a company to someone – or trust them with your own move – you want to know how they really treat people, not just what they say on their website. That’s why, at Homewise, we talk about service first.
It’s also why we’re proud that, for the second year in a row, our customers have rated us highly enough to earn the Feefo Gold Trusted Service Award. We see that less as a trophy, and more as a sign that the way we work is actually being felt by the people we help.
Whether you’re thinking about a move yourself or helping a loved one through the process, the basics of good service are the same.
Listen first, talk second: Before anything else, we listen. That means taking time to understand the real situation – health, family, money worries, what’s not working in a current home, and what you dream of with your future home.
Explain things in plain English: The Home for Life Plan is different from a standard property purchase or mortgage. We explain how it works, what it can and can’t do, and what it would look like in practice for a particular person. No jargon, no rushing, and we’re happy to go over things more than once and at your pace.
Involve the right people: These decisions are rarely made alone. Many of our conversations include sons, daughters, and trusted friends. We encourage joint calls and questions from everyone involved.
Keep people informed: Moving can be stressful and sometimes slow. Quality service means regular, honest updates – especially during the legal process – so no one is left wondering what’s happening or who is doing what.
Be honest when it’s not the right fit: Our only product is the Home for Life Plan, designed for people aged 60 and over who want to move, without taking on a mortgage, and live securely in their chosen home for life. It won’t be right for everyone. Part of good service is talking through what matters clearly and early so you know if it could be right for you.
Looking through the comments behind our reviews, a few themes come up again and again:
People feel “looked after” rather than “sold to”
Families appreciate being included, not treated as an afterthought
Everyone involved values clear communication and realistic expectations
These are the things we care about most. And winning the Feefo Gold Trusted Service Award again offers extra proof that our customers feel we care too.
If you’re exploring options for yourself or a parent, you’re not just comparing numbers on a page. You’re judging whether you can trust the people on the other end of the phone to:
Be open and clear about how things work
Have empathy and understanding in any circumstance
Treat everyone involved with patience and respect
Stay present and communicative when the process gets busy or complicated
That’s the standard we hold ourselves to – and the one we’ll keep working to improve, using the feedback we receive.
Awards aren’t everything. But knowing that other people have consistently rated our service highly can make it a little easier to reach out and ask for a conversation.
If you’re not ready to speak to us yet, you can start by getting a feel for other people’s experiences – by reading our verified customer reviews, or taking a look at some of our customer stories in more detail.
When you are ready, and if you’re wondering whether a move later in life might help you feel safer, more settled or closer to the people who matter most, get in touch with us.
There’s no pressure and no rush – just a straightforward chat about your situation, and whether a Home for Life Plan is something you’d like to explore.