Customer Account Handler

Department: Contact Centre

Reports to: Team Leader

Level: 2

An enthusiastic and positive team player with a passion for sales

We are looking for a motivated, enthusiastic and passionate individual to join our Customer Service Team as a Customer Account Handler. You'll be the initial voice for our customers on their journey to achieving their perfect home for life.

As a Customer Account Handler you will be talking with our customers from their first phone call right the way through their home moving journey. You will be looking to gain and maintain commitment throughout the customer's journey. You will have true empathy and the ability to build a natural rapport with our valuable customers to help change their lives for the better. 

Key skill set:

  • Excellent verbal and written communication skills
  • Ability to actively listen
  • Ability to plan, organise and manage own time effectively
  • High attention to detail and accuracy
  • Calm under pressure
  • Solutions focused
  • Ability to build rapport and put customers at ease
  • Commitment to ongoing personal development and desire to receive feedback and improve
  • Adaptable and flexible to change work focus and work shifts

Experience and qualifications required: 

  • Telephone sales or customer service experience preferred
  • Experience working in a sales environment would be an advantage
  • Computer literate

We are looking for people with previous customer service and/or sales experience either via the telephone or over video call. Please apply by sending your CV via email to careers@homewise.co.uk.



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